Privacy policy

Level & True handles your personal information under the Australian Privacy Principles in the Privacy Act 1988 (Cth). This page says what we collect, why, where it sits, how long we keep it and how to get rid of it.

What we collect

When you use the contact form, we collect:

• Your name and email address, which are required
• Your phone number and the site address, if you choose to give them
• Whatever you write in the message box
• Which link or campaign brought you to the site, if you arrived from a tagged link

When you book a call, Cal.com collects your name, email, phone and anything you write in the booking form, under its own privacy policy.

If you email us documents after booking, such as your contract or any variations, we hold those too. Sending them is optional.

We also use Microsoft Clarity, which records anonymised sessions and builds heatmaps so we can see where the page confuses people. The contact form is masked, so what you type into it is never recorded. Cloudflare Web Analytics counts visits without cookies, and Cloudflare Turnstile checks that form submissions come from a person rather than a bot, which involves Cloudflare processing your IP address.

Why we collect it

To reply to you, to prepare for and run the call, to write up your summary, and to understand which of our own posts and ads actually bring people here. Nothing else.

Where it is stored

A contact form submission passes through Cloudflare and an automation service called n8n, and is stored in Notion, which is where we keep our enquiry records. A copy is emailed to us. Bookings are held by Cal.com. These providers store data outside Australia, including in the United States.

We never share it with your build

We do not share what you tell us with your builder, designer, engineer, any trade, any insurer or anyone else involved in your project. That is the whole point of what we do. We would only ever disclose it if the law required it.

We do not sell your information, and we do not use it to send you marketing you did not ask for.

How long we keep it

Enquiries are reviewed 12 months after we receive them and deleted unless we still need them for work we are doing for you, or a law requires us to keep them for longer.

Getting a copy, or getting it deleted

Email us at hello@levelandtrue.com.au and ask. You can ask for a copy of what we hold about you, ask us to correct it, or ask us to delete it. We will action it within a reasonable time and we will not ask you why.

If you are not happy with how we have handled your information, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Contact

Level & True, Sydney, NSW. hello@levelandtrue.com.au